Payment processing is handled securely by Stripe. We do not store your credit card information. Stripe retains payment details according to their privacy policy.
2. How We Use Your Information
We use your information to:
Provide and improve the BallQ Service
Analyze your videos and generate performance metrics
Send you verification emails and service notifications
Process payments and manage subscriptions
Respond to your support requests
Improve our AI models (using anonymized data)
Prevent fraud and ensure platform security
3. Data Security
We take data security seriously and implement industry-standard measures:
Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
Password Security: Passwords are hashed using bcrypt (12 rounds)
Access Controls: Limited employee access to user data
Regular Audits: Security reviews and vulnerability assessments
Account Protection: Automatic lockout after 8 failed login attempts
4. Data Sharing
We DO NOT sell your personal information. We only share data with:
Stripe: For payment processing (PCI-compliant)
SendGrid: For transactional emails (verification codes, notifications)
AWS/Cloud Providers: For secure hosting and storage
Legal Requirements: When required by law or to protect our rights
For coaches: Players you manage can view their own performance data. Coaches can view data for players in their organization.
5. Your Rights
You have the right to:
Access: Request a copy of your personal data
Update: Modify your account information at any time
Export: Download your performance data and analysis history
Opt-out: Unsubscribe from marketing emails (service emails still sent)
6. Data Retention
We retain your data for as long as your account is active. If you delete your account:
Personal information is deleted within 30 days
Anonymized analytics data may be retained for service improvement
Payment transaction records retained for 7 years (legal requirement)
7. Cookies and Tracking
We use essential cookies for:
Authentication (keeping you logged in)
Session management
Security features
We do not use third-party advertising or tracking cookies.
8. Age Requirements
BallQ is intended for users aged 5 and above. For users under 18, we require parent/guardian consent. Coaches managing youth players are responsible for obtaining appropriate consent.
9. International Users
BallQ is based in the United States. If you use our Service from outside the US, your data will be transferred to and processed in the US. We comply with applicable data protection laws.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email and by updating the "Last Updated" date. Continued use of the Service constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us: